ISO 10001 outlines how to create and implement a customer satisfaction code of conduct inside a company. The standard also includes instructions for maintaining and enhancing this code of conduct as part of a larger customer satisfaction management framework. This standard encourages the creation and implementation of a comprehensive framework for ensuring customer satisfaction that is integrated into the organization's context and focuses on leadership and dedication.
This standard can be used to establish and administer a customer satisfaction code of conduct based on accepted international best practices by any organization, regardless of its size, scope, or line of business, public or private.
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